What we see
The value is there. Finding it is the hard part.
Most leadership teams we meet have more data and reporting than ever, and the value is in there. But the data that would show where to act is complex and spread across systems, so finding the few changes that would make the biggest difference, and agreeing who should take them forward, is the hard part.
More dashboards than ever, and the weekly pack still can't say what to do first.
Every function has its own numbers, and nobody can join them up quickly enough to act.
We know there's value in the data. Nobody has had the time to find it and put a figure on it.
The prize
10–25%
of turnover: the size of the opportunities for action we typically find in that data, based on our collective experience in value-based and performance consulting over the past 30 years.
How we find itQuantified opportunities, prioritised for impact.
| Opportunity | Value | Priority |
|---|---|---|
| Productivity | £1.2m | 1 |
| Cost to serve | £850k | 2 |
| Process efficiency | £600k | 3 |
| Revenue improvement | £400k | 4 |
Today's alternatives
Most routes take too long. You need results now.
Building the analysis in-house, buying a data platform or commissioning a consulting discovery each has its place. But benefit typically arrives one to two years after you start, which is longer than most turnaround or value-creation plans allow.
Time to benefit, typical routes
Illustrative timelines, based on our experienceOur IP
Clear answers to the questions you ask.
Our own IP is a library of analyses, pre-built for the questions operating leaders ask most and organised into industry templates. We run them on your full data set rather than a sample, with AI automation doing the heavy lifting while our experienced people work with you to decide what matters and why.
- 1Why is one site, channel or centre underperforming?→ How much is mix, and how much is real underperformance.
- 2Does discounting or spend actually buy results?→ The true effect, separated from selection bias.
- 3Where does the process stall or leak?→ Which steps hold cases up, for how long, and where they loop back.
- 4Which people or branches drive the loss?→ The outliers, and what they do differently.
- 5What is the fix worth?→ A sized, ranked list of levers.
How it works
From your data to an agreed plan.
We start with the metric that matters most and the data you already hold. The 20 working days begin once data access and the agreed prerequisites are in place. By the end you have quantified opportunities, prioritised actions and an action plan agreed with the people who will deliver it.
See the 20 days in detail- Week 1
Run the pre-built analyses
Once data access is in place, our pre-built analyses run on the metric that matters most.
- Week 2
Validate the findings
We check each finding with your operators and grade the quality of the data behind it.
- Week 3
Size and prioritise
Each lever is sized and ranked, so you know what to do first.
- Week 4
Agree the plan
Your leaders agree the actions and owners. You leave with an agreed action plan.
After the 20 days
Measurable benefit comes as your team delivers the actions. On a flexible monthly subscription, we keep the analysis running, support you with the prioritised actions, track the impact and build your team's capability along the way.
Who we help
Accountable leaders who need results fast.
Leaders who own a performance number and have the authority to act on it, whatever their title: chief executives, finance and operations leaders, divisional and operational leadership, or their equivalents in your sector. We do our best work where operations are fragmented, estates are complex and margins are under pressure. These five areas are where we focus today, alongside other organisations with a number to move.
All use cases
The team
Experienced people, working alongside you.
Everyone on our team brings deep industry and technology experience. Your leaders own the decisions and the delivery, and we help build the capability to sustain the results. The people you meet first are the people who do the work.
Meet the team
Richard Postance
Managing Director & Founder
Owns the result with every client, from first call to impact.
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Tim Kelly
Client Solutions Director
Shapes each solution around your data and priorities.
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Stephen Nicklin
Client Technology Director
Connects your data safely, in a set-up agreed with your IT team.
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Karolina Greenland
Client Success Director
Turns findings into an agreed plan with clear owners.
Connect on LinkedInSelected outcomes our people have delivered